Our medical bill advocate service works directly for you as the patient to fulfill a very important client-facing, comprehensive role. We act on your behalf to review your medical bills and healthcare statements to audit charges, find and fix coding errors, communicate with insurance companies, dispute overcharges, and actively negotiate lower balances/reductions or financial assistance.

As healthcare industry professionals, our expertise makes us uniquely qualified to obtain the best results for your situation. But most important we do – reduce your stress by handling confusing insurance disputes and paperwork on your behalf.

Key Benefits

• Lower Bills: We find duplicate charges and incorrect fees to reduce your total debt.
• Expert Negotiation: We use industry knowledge to talk directly with billing departments.
• Time Savings: We manage long phone calls, paperwork, and insurance appeals for you.
• Transparency Violations and Error Detection: We find transparency violations and hidden mistakes in complex medical coding.

• Line-by-line comparison of bills against Explanation of Benefits (EOB) statements.
• Direct phone negotiations with hospital billing departments.
• Assistance with charity care or financial hardship applications.
• Setting up manageable payment plans.

We charge a reasonable flat upfront set-up fee, and then charge an hourly rate, or a contingency “success fee” (a percentage of the money we save you).  Our fees scale depending on your situation and the total balance size.

You must execute a standard HIPAA authorization form (or medical release form), which is a legal document that gives your health provider(s) permission to share your private medical details with Live Well A.P.S.

Core Parts of the HIPPA Form

• Patient details: Name, birth date, and contact info.
• Disclosing party: The specific doctor, clinic, or hospital allowed to share the records.
• Receiving party: The exact person, family member, or company getting the data.
• Specific info: The exact types of medcal records to share (such as test results or visit notes).
• Purpose: Why the data is being shared (like personal use, legal needs, or an insurance claim).
• Expiration: A set date or event when the permission ends.
• Signature: The patient or legal helper must sign and date the paper.

Click Here to download HIPPA Authorization form (pdf).

See the link below to schedule a Zoom meeting with us to talk about the details of your medical bills problem. If you wish to have our help, you will need to execute our Medical Bill Advocacy Agreement (in addition to the standard HIPAA authorization form), which we customize to your unique situation.

Click Here or see the link below to go to our Calendly page to reserve the Zoom meeting.